Legal notice

PAYMENT POLICY

At Ella, we are committed to providing secure, efficient, and reliable payment processing. This policy explains how payments are handled and how we ensure transaction safety.

By placing an order on our website, you agree to the terms outlined below.

1. ACCEPTED PAYMENT METHODS

We offer secure and widely recognised payment options:

• Credit and Debit Card (Visa, Mastercard, American Express)  
• Shop Pay  
• Apple Pay  
• Google Pay

Payment method availability may vary depending on your location, device, or browser.

2. PAYMENT SECURITY

Your security is our priority.

All transactions are processed through:

• SSL encrypted connections  
• Certified third-party payment providers  
• PCI-compliant systems

Ella does not store or have direct access to your full payment details. All sensitive information is securely handled by trusted external providers.

3. PAYMENT PROCESSING

Orders are only confirmed after full payment has been successfully received.

If a payment is declined, fails, or requires verification, the order will not be processed.

To prevent fraud and unauthorised transactions, we may carry out additional verification checks when necessary.

Ella reserves the right to cancel or refuse any order where suspicious activity is detected.

4. REFUNDS

Refunds are handled in accordance with our Returns & Refund Policy.

• Refunds are issued to the original payment method  
• Processed within 14 business days after return approval and inspection  
• Processing times may vary depending on your bank or payment provider  
• Refunds cannot be sent to an alternative payment method

5. CONTACT

For any questions regarding payments or refunds:

Ella

Email: support@ellalondon@gmail.com

We aim to respond within 3 to 5 business days.