Terms of service

TERMS & CONDITIONS

These Terms & Conditions apply to all purchases made through the Ella website. By placing an order, you agree to the policies, rules, and guidelines outlined below.

1. APPLICABILITY

By completing a purchase on our website, you confirm that you have read, understood, and agreed to these Terms & Conditions, as well as our associated policies.

These terms apply to all transactions between the customer and Ella.

2. PRODUCT INFORMATION

We aim to ensure that all product descriptions, pricing, and images are accurate and up to date.

However:

• Minor typographical errors may occasionally occur
• Colours and finishes may vary slightly due to screen settings, lighting, or manufacturing variations
• Product details and availability may be updated or modified without prior notice

Ella reserves the right to correct any inaccuracies at any time without prior notice.

3. ORDERS AND PAYMENT

Orders are processed only after full payment has been successfully received.

• Available payment methods may vary depending on location
• Customers are responsible for ensuring that payment details are entered correctly
• Additional verification may be required to prevent fraudulent or unauthorised transactions

Ella reserves the right to cancel or refuse any order suspected of fraud, misuse, or unauthorised activity.

4. PROCESSING AND SHIPPING

Please refer to our Shipping & Delivery Policy for full details.

In summary:

• Processing time: 1 to 3 business days
• Estimated delivery time: 5 to 10 business days within the United Kingdom
• Tracking information is provided once the order has been dispatched

Delivery timeframes are estimates and not guaranteed. Customers are responsible for monitoring delivery progress using the tracking details provided.

5. RETURNS AND CANCELLATIONS

Our full Returns & Refund Policy is available separately and forms part of these Terms & Conditions.

By placing an order, you acknowledge and agree to the terms outlined in our Returns & Refund Policy, including conditions related to cancellations, returns, and refunds.

6. LIABILITY

To ensure clarity and fairness:

• Ella is not responsible for loss, delay, or damage once a parcel has been confirmed as delivered to the address provided at checkout
• Customers are responsible for ensuring that all shipping information is accurate and complete
• Orders delivered to the address provided are considered fulfilled

We strongly recommend reviewing all order details carefully before completing your purchase.

7. INTELLECTUAL PROPERTY

All content on the Ella website, including but not limited to:

• Text and written content
• Product descriptions
• Images and photographs
• Website design and layout
• Logos and branding

is the intellectual property of Ella and is protected by applicable copyright and trademark laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

8. COMPLAINTS PROCEDURE

If you experience an issue or wish to submit a complaint, please contact us in writing at:

Email: support@ellalondon@gmail.com

We aim to respond within 3 to 5 business days and provide appropriate support and resolution where possible.

9. GOVERNING LAW

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Kingdom.

Any disputes arising from the use of this website or purchases made shall be subject to the jurisdiction of the courts of the United Kingdom.